Frequently Asked Questions
Quick answers to common questions about orders, refunds, exchanges and delivery.
Once your order has been dispatched, you can use your order or tracking details to check its delivery status. If you need help, select “Track Your Order” in the contact form.
Submit your refund request through the contact form and include your order number and reason. Our team will review the request according to the refund policy.
Eligible items can be requested for exchange according to the exchange policy. Select “Exchange Request” and provide the order number and product details.
Please select “Complaint / Damaged Item” and provide your order number, issue details and, where possible, clear photos of the received item.
Select “Product Information” in the form and mention the product name or link. Our team will help with product-related questions.
Choose “Payment / Checkout Issue” and explain what happened. Do not send card numbers, OTPs, PINs or other sensitive payment information.
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Contact Us
Need help with an order or product? Send us a message and our support team will get back to you.